Returns and Refunds

Clean rules. No sticky mess.

BlackNectar handles return and refund requests according to the active wholesale channel, item condition, and fulfillment terms.

Damaged, defective, or incorrect items should be reported promptly with the order number, photos, and a clear description of the issue.

Books must generally be returned in new, resaleable condition unless the issue is damage, defect, or fulfillment error. Some products may be final sale depending on channel rules.

Retail partners should not promise returns beyond the terms available in their active BlackNectar channel agreement. For case review, contact hello@jhdesign.ca.